Damage & exchange support
Request help for a damaged product or approved exchange
SCV does not offer normal product returns. A delivered order can be reviewed only for damaged-product evidence or an approved product exchange under the applicable terms.
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SCV policy
1. Delivered orders only
Submit a damaged-product or approved-exchange case only after delivery.
2. Add invoice and evidence
Give the invoice number, product details, reason and clear photo evidence for review.
3. Manual decision
Approval, exchange timeline and final decision are handled under the documented SCV policy.
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